Edigin has developed call recording and quality monitoring solutions for the vast majority of communication systems available today. The SVRX recording solution integrates with communication systems to capture all required communications and related call details.
Our solution supports multi-site distributed architectures as well as redundant environments. We also offer integrated screen capture, agent evaluation, and include customizeable report analytics.
Supported communication system platforms include: Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba.
The SVRX supports passive tapping of T1/E1 and analog trunks, digital stations for the systems listed above, analog stations, and port mirroring based recording of VoIP. VoIP supported protocols include: Cisco Skinny, H.323, MGCP, SIP stations, SIP trunks, and Nortel UniSTIM.
For more information about the Edigin SVRX integration with any supported platform, please contact the sales department using the form provided, email us directly, or call.
The SVRX supports recording on demand using application-invoked recording and the TAPI interface. There are three separate methods of initiating a recording:
Recording on demand also supports two modes of recording:
Port mirroring (span) packet sniffing technology is used to record VoIP phones. Call control packets as well as RTP audio are recorded. Edigin has worked with vendors to decode the proprietary information in the call control messages to record enhanced information about calls such as caller ID that shows up on a display and call direction.
Edigin’s patent pending ALGR technology allows the SVRX to record remote employees that are connected to the phone system through a Session Boarder Controller (SBC). By mirroring the data going in/out of the SBC into the recorder, we are able to uniquely record calls from a public data stream. This is impossible for other recorders to do because all other recorders rely on getting the MAC address of the phone in the packets to record it and it is not available in a public network.
For customers that are using analog or digital stations, the SVRX supports passive wire tapping to record those phones. Audio is recorded as well as some additional information from the display of the phone that could include callerID.
In configurations to record T1/E1/PRI lines, the SVRX also supports a passive tap of the circuit. With T1/E1/PRI recording, calling and called party and call direction are captured even without the CTI link integration. CTI integrations may be available on some systems.