Screen Recording

Edigin screen recording helps improve the operational efficiency of your organization. You may discover the response time of the applications they are using is extremely slow, or that they need more training. Watching a video of an agent interacting with their desktop software is the fastest way to identify both workflow issues and training issues.

Synchronized audio and video playback provides insight into an agent’s ability to function within applications. Problem areas can be quickly identified, improving your business process flow.

Screen recording can continue for a configurable period after a call has ended. This allows you to observe an agent complete the process associated with the customer.

Recordings of customer interactions can provide one of the best sources of training material for your organization. Video examples from your top performers can be used as training sessions for the rest of your staff.

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