Live customer service 1.877-237-5151
Email address: Telephone Audio Recording
Edigin’s telephone audio recording is used for call logging, call monitoring and call recording applications. Recording calls helps businesses of all sizes whether they are looking for compliance, liability, or using it for quality monitoring. Our telephone recorder provides a seamless integration with most phone systems.
The SVRX has an audio recording interface for every VoIP, digital, and analog device supporting both full-time recording for compliance and record on demand for quality assurance monitoring.
When a recording is viewed full screen a full featured media player is available. Each feature set is contained in seperate sections that can be collapsed and expanded as needed.
Search and Playback
- Efficiently play calls with the quick play button
- Flag and set a label for any call
- View comments and evaluation scores
- Identify calls by: agent, date, time, length, caller ID, dialed number, and custom la
- Supports: Avaya, Cisco, ShoreTel, Tadiran
- Also supports many other platforms
Screenshots
Overview
The Edigin recording solution consists of a fully integrated suite of products from simple call recording to capturing and analyzing the entire customer interaction.
Integration
Recording solutions support most platforms including the list below. Select a manufacturer for more information about integration.
- Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco
- EADS, eON, Ericsson, Fujitsu, Intertel, LG
- Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips
- Realtis, Rockwell, Samsung, Selta, Siemens
- ShoreTel, Tadiran, Telrad, Toshiba
Features
Features available include: playback controls, audio bookmarks, custom fields, call labels, flags, email, comments, and agent evaluation
Fill out the form below to be contacted by one of our sales agents.
You may also reach us by phone at one of the telephone numbers listed below.
877-237-5151 (US)
580-237-5151
Email: sales@edigin.com
1.877.237.5151 (US)